Help
Frequently asked questions
Short answers to common questions. Each feature's status is written as it stands today.
Connection and account
How do I connect an account?
In the planned flow, you first log in to your trading account inside the MetaTrader 5 terminal. Then you choose the terminal file or folder in TradingSpace and check the account it shows.
The Windows app hasn't been released yet, and details may change before release.
Connection guide on the Download pageIs my MetaTrader password asked for or stored?
Not in the current design. You sign in to this site with Google only, and it doesn't ask for or store your MetaTrader password.
You log in to your trading account inside the MT5 terminal itself.
What is the status of MT4 and MT5?MT4: In development
MetaTrader 5 is TradingSpace's current core connection.
MetaTrader 4 support is in development.
Tools
What is Multi-Chart?Available
Multi-Chart is available. On the Mars plan it shows up to 3 charts side by side in each Tab.
Is there a Journal?
A professional trading Journal is on the Mars plan's feature list.
What does Market Watch show?
According to the Mars feature list, you see your own account's real Market Watch, along with your account's real Timeframes.
What money-management tools are there?
The Mars feature list includes volume, Stop Loss and Take Profit management.
No other money-management tools have been announced on this site yet.
Which Alerts are there?
The Mars feature list includes price, connection and order-result alerts.
What is the status of Replay?In development
Replay is in development. The planned version is a limited Replay for reviewing trades, on the Mars plan.
What is the status of Backtest?In development
Backtest is in development. Details will be announced after development and testing.
Plans and payment
How do plans and subscriptions work?
Earth is a 7-day trial of the Mars plan, not a permanent free plan. Trial activation isn't available yet.
Mars is a 30-day subscription. Neptune and Saturn are coming soon.
Prices are listed on the Plans page only.
See PlansHow do payment and refunds work?
You sign in with Google to buy. There are two payment methods: ZarinPal (rial, with an Iranian bank card) and NOWPayments (cryptocurrency, priced in US dollars).
A subscription starts only after the payment is fully confirmed. When payments are in test mode, the checkout page says so and no money is charged.
You request a refund from the Support page, and the support team reviews it by hand. Sending a request doesn't refund anything automatically.
Go to SupportSupport and rules
Where can I get help, and what about prop firm rules?
On the Support page, sign in with Google and open a ticket. To send an image or a video, use Telegram Support.
Before using TradingSpace with any account, read your broker's or prop firm's rules. Following them is your responsibility, and TradingSpace doesn't guarantee that its use is allowed on any account.
Go to SupportDidn't find your answer?
Ask your question on the Support page.
Go to Support